Keyda Going live
Your bot starts in draft. In draft it works fully in the playground but refuses to answer on your website — so you can set it up without a half-trained assistant talking to customers.
What you need before it will go live
Two things are required, and the dashboard will not let you switch over without them:
- Some knowledge. At least one source that finished reading, or one saved answer. A bot with nothing to say would only ever say "I don't know", which reads as broken.
- Somewhere to send people. A fallback message, an escalation contact, or both. When the assistant cannot help, your customer needs a way to reach a human.
Two more are strongly recommended, and shown as unticked boxes rather than blocked:
- Business details at least 80% filled. These are the most-asked questions.
- A few test questions run. Ask it what your customers ask before they do.
Flip the switch
Overview → Go live. The change takes effect immediately — the widget on your website starts answering on the next page load.
Restrict it to your own domains
Under Install → Restrict to your domains you can list the domains allowed to run your bot. Once you add any, a copy of your code pasted on someone else's site stops working.
Your bot link and QR code keep working regardless — they run on our own page, which is always allowed.
Turning it off
Overview → Switch to draft at any time. The widget stops answering immediately and shows a neutral "chat is not available right now" message — your customers never see anything about drafts or dashboards.