Keyda Cancelling
You can cancel at any time from Account in your dashboard, or by writing to business@keyda.in. There is no cancellation fee and no notice period.
When you cancel, your plan stays active until the end of the period you have already paid for. At that point the Bot stops answering and the account moves to a read-only state — you can still sign in and export.
Refunds
- Within 7 days of your first payment — full refund, no questions asked, if the Service is not right for you.
- If we fail — if the Service is materially unavailable or broken for a sustained period and we cannot fix it, we refund the affected period pro rata.
- Duplicate or mistaken charges — refunded in full as soon as we confirm them. Tell us and we will not wait for you to chase it.
- Part-used periods after the first 7 days — not normally refunded, because the answers for that period have already been generated at our cost. If your circumstances are unusual, write to us; we would rather hear from you than lose you quietly.
Annual plans cancelled mid-term are refunded pro rata for the whole months remaining, less any discount you received for paying annually.
How refunds are paid
Refunds go back to the original payment method through our payment provider. Approved refunds are initiated within 5 business days; how long the money takes to appear depends on your bank or card issuer, and is typically 5–10 business days after that.
Answer allowance
Your plan includes a monthly answer allowance. If you reach it, the Bot pauses for the rest of the month rather than charging you more — so there is no overage bill to dispute. Unused answers do not roll over to the next month.
Your data after cancelling
Cancelling does not delete your data. To delete it, delete the business from Account — that removes its sources, saved answers, conversations and the assistant itself, and is not recoverable. Export anything you need first.
If you cancel without deleting, we retain the account so you can come back, subject to the retention periods in our Privacy Policy.
Contact
Cancellations, refunds and billing questions: business@keyda.in. Include your business name and, if you have one, the payment reference.