The short version. We collect the minimum data needed to run SynccBoard: your account identifier, your notes/clipboard (scoped to your user account), encrypted BYOK API keys, AI request logs for usage analytics, and subscription/payment records. We don't read your keystrokes outside the AI features you trigger. On-device features (local models, image generation) stay on your device.
"SynccBoard", "we", "us" and "our" refer to the operator of the SynccBoard iOS keyboard application and accompanying services (the "Service"). If you have questions about this policy, contact us at support@syncc.in or via the Contact page.
When you sign up with phone OTP, Sign in with Apple, or Google/Facebook (if enabled), we receive a stable provider identifier and, where you consent, your email, display name and phone number. We also generate a device identifier for your installation.
SynccBoard stores the following user content, always scoped to your authenticated user id:
user_notes table.If you choose to use your own AI provider API key, we store it encrypted (AES-256-GCM) in our database tied to your user id. Decryption happens only at the moment we forward a request to your chosen provider. You can delete any stored key from the app at any time.
Each AI request you trigger (correction, rephrase, smart-assist, etc.) is logged with: provider, model, prompt, result, latency, success/failure, and your user id. These logs power usage analytics and your in-app "Token utilization" stats. Prompts and results are not shared with anyone outside the Service.
When you purchase a Basic, Lite or Pro plan via Razorpay we record: the Razorpay order id, payment id, plan code, amount, currency, status, and failure reason (if any) in the razorpay_payments table. Card numbers, UPI handles and bank details are handled exclusively by Razorpay — we never see or store them.
To diagnose issues and improve reliability we log activity events like sign-in, app foreground/background, theme change, and aggregated counts (e.g. characters corrected). These events are tied to your user id but do not contain the text you typed.
| Purpose | Data used | Legal basis |
|---|---|---|
| Run the Service (auth, AI proxy, notes sync) | Account data, BYOK keys, AI logs | Performance of contract |
| Process subscription payments | Razorpay payment metadata | Performance of contract |
| Detect abuse, fraud, quota overruns | AI request logs, usage quotas | Legitimate interest |
| Improve product reliability | Activity events, error logs | Legitimate interest |
| Respond to your support requests | Whatever you send us | Performance of contract |
We use a small number of processors strictly to deliver the Service. None of them are sold or rented your data.
We do not sell your personal data, and we do not run third-party advertising or behavioural-tracking SDKs.
Depending on where you live, you may have the right to access, correct, export or delete your personal data, restrict or object to certain processing, and withdraw consent at any time. To exercise any of these rights, email support@syncc.in. We respond within 30 days.
Indian users have these rights under the Digital Personal Data Protection Act, 2023 (DPDP Act). EU/UK users have them under the GDPR/UK GDPR. California users have them under the CCPA.
SynccBoard is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, contact us and we will delete it.
We use HTTPS everywhere, AES-256-GCM at-rest encryption for BYOK keys, JWT-based authentication with short token lifetimes, and per-user data scoping so two accounts on the same device cannot read each other's content. We continuously monitor for vulnerabilities and apply security updates. No system is perfectly secure — please report any issue you discover to support@syncc.in.
Our servers may be located outside your country. By using the Service you consent to your data being processed in those regions, subject to the safeguards described in this policy.
We may update this policy. Material changes will be announced in-app and on this page. The "Last updated" date at the top of this page reflects the current version.
Questions or requests? Email support@syncc.in or use the Contact form.