Refund Policy

Last updated: 15 May 2026

The short version. SynccBoard plans are billed monthly through Razorpay. If you change your mind within 7 days of a payment and have not used the plan's paid features in any meaningful way, you can request a full refund. After that window, payments are non-refundable, but you keep access until the end of the 30-day billing window.

1. Scope

This policy covers paid SynccBoard subscriptions (Basic, Lite, Pro) purchased through Razorpay on our website or inside the SynccBoard iOS app. Subscriptions purchased through Apple's App Store are governed by Apple's refund process — submit those requests through reportaproblem.apple.com; we cannot process refunds for Apple-billed purchases on your behalf.

2. 7-day refund window

You may request a full refund within 7 calendar days of a Razorpay charge, provided:

You have not made substantial use of the paid features (we treat fewer than 50 AI requests, no on-device model downloads, and no master-key proxy usage as "no substantial use").
The request is for the most recent payment; older payments are out of scope.
The request is not for a chargeback already disputed with your bank — those are handled by the bank's process.

3. Outside the 7-day window

Payments older than 7 days are non-refundable. However, you keep access to the plan's features until the 30-day entitlement window from that payment expires. If you do not pay again, you automatically drop to the free tier — nothing else happens.

4. Pro-rata refunds

We do not offer pro-rata refunds for partial-month usage. If you upgrade mid-cycle, the higher tier activates immediately and you simply pay the higher tier on next renewal.

5. Refunds we will issue

In addition to the 7-day window, we will issue a refund in these cases:

Duplicate charges — Razorpay charged you twice for the same plan in the same period.
Service failure on our side — the Service was unavailable to you for a continuous period of more than 72 hours due to our infrastructure.
Erroneous charge — payment captured after a known cancellation or against your wishes (e.g. accidental tap with a saved card).

6. Refunds we will not issue

Dissatisfaction with AI quality from third-party providers (Groq, OpenAI, Anthropic, Google, xAI) — those are your provider's outputs.
Loss of features you didn't realise required a higher tier, after 7 days of use.
Refunds for past months where the plan was active and used.
Refunds for amounts your BYOK provider billed you directly — those are between you and the provider.

7. How to request a refund

Email support@syncc.in from the address on your account. Include:

Your registered phone / email.
The Razorpay order id or payment id (find these in your bank statement or the email Razorpay sent on purchase).
The plan you bought and the reason for the request.

You can also use the Contact form. We acknowledge within 2 business days and resolve within 7 business days.

8. How refunds are paid

Approved refunds are credited back to the original payment method through Razorpay. Processing time depends on your bank — usually 5 to 10 business days for cards, and 3 to 7 business days for UPI/netbanking. We don't issue refunds as store credit unless you specifically ask for it.

9. Failed payments and chargebacks

If a payment fails before activation, your subscription does not start and there is nothing to refund. If you dispute a charge with your bank ("chargeback") for a payment we believe was valid, your account may be suspended pending the dispute outcome.

10. Changes to this policy

We may update this policy. Material changes will be announced on this page. The "Last updated" date at the top reflects the current version.

11. Contact

Questions or a refund to request? Email support@syncc.in or use the Contact form.