The short version. Keyda subscriptions are sold and billed by the Apple App Store (on iOS) and Google Play (on Android). They are the merchant of record, so all payments — and all refunds — are handled by Apple or Google under their own policies. Keyda cannot charge your card or issue a refund directly. The free trial is non-refundable because no money changes hands. To stop being billed again, turn off auto-renew in your device's subscription settings.
Keyda no longer takes payments on its own website or with a third-party payment gateway. Every Lite and Pro subscription is purchased through the app store on your device:
Because Apple and Google are the merchant of record, they hold the funds and control the refund decision. Keyda has no ability to capture, reverse, or refund a store charge on your behalf — this is a platform rule, not a Keyda choice.
Keyda's 3-day free trial is opt-in and takes no payment — there is no card on file and nothing is billed. It ends after 3 days or 10 AI calls, whichever comes first. Because no money changes hands, there is nothing to refund. The trial does not roll into a paid plan automatically; you only pay if you choose to subscribe.
Apple handles refunds for App Store purchases under the Apple Media Services Terms. To request one:
Google handles refunds for Google Play purchases under the Google Play Terms of Service. To request one:
Cancelling a subscription and getting a refund are two different things:
When a paid period ends without renewal, your Cloud AI features lock until you subscribe again or start a trial — your themes, notes, clipboard and keyboard typing keep working normally.
If you believe you were charged twice, charged after cancelling, or charged in error, raise it directly with Apple or Google using the links above — they own the transaction record and can reverse it. If you contact us at support@keyda.in we will help you locate the purchase and, where appropriate, confirm to the store that a refund is warranted, but the store makes the final decision.
Nothing in this policy limits any non-waivable consumer rights you have under applicable law (for example a statutory right of withdrawal in the EU/UK, or rights under Indian consumer-protection law). Where such rights apply to a store-billed purchase, they are exercised through the store's refund process or as the law otherwise requires.
We may update this policy. Material changes will be announced on this page. The "Last updated" date at the top reflects the current version.
Need help with a charge or a cancellation? Email support@keyda.in or use the Contact form and we'll point you to the fastest route.