机器人如何回答

值得花两分钟时间了解，因为它解释了机器人的行为方式——以及它有时为何会拒绝回答。

查找顺序

1. 你保存的回答。 如果客户的问题与你保存的问题高度匹配，客户就会看到你的原话。不涉及 AI，也不会重新措辞。
2. 您的业务详情。 “训练”表单中的营业时间、地址、政策和付款方式将作为事实提供给 AI。
3. 您的内容。我们会从您的网页和文档中搜索与问题最相关的段落，并一并提供给 AI。

随后，AI 将仅使用这些资料来撰写回答。

当它不知道答案时会发生什么

如果您的内容未涵盖该问题，助手不会猜测。它会回复您的备用消息并显示您配置的联系方式 — 您的电话、电子邮件或 WhatsApp。

该问题随后会被记录在未回答中，并带有提问人数的计数。

语言

Your bot has a language of its own, chosen on Install → Language your bot speaks. The chat window — its button, placeholders and notices — is drawn in that language, and the bot answers in it by default. Thirty languages are available, from English, Hindi and Hinglish to French, Arabic, Japanese and Brazilian Portuguese. Write your welcome and fallback messages in the language you pick.

Then there is the visitor. By default the bot mirrors whoever is typing, message by message: a French shop's bot answers an English question in English and the next French one in French. A customer who types "bhai delivery kitne din me hoga" gets a Hinglish answer whatever the bot's own language is. Prices, names, times and links stay exactly as you wrote them; only the wording around them changes.

If you would rather always be able to read what your bot says, switch If a visitor writes in another language to Always reply in … and every answer stays in your language.

Two things to know. Your saved answers are repeated word for word, so they come out in the language you wrote them in. And a message that shows no language at all — a product name, a number — is answered in the bot's own language.

为什么答案可能会出错

• 你的内容表达的意思与你的本意不同。在你的来源中搜索该短语并进行修正，或者添加一个优先级高于一切的保存回答。
• 无法读取网页。 有些页面完全由脚本构建，读取结果为空白。请改为上传文档，或者将关键事实输入为已保存的回答。
• 文档过长。 超大文件只会被读取到一定限制；当这种情况发生时，您会在来源处看到提示。请将其拆分为较小的文档。