機器人如何回答

值得花您兩分鐘的時間，因為它解釋了機器人為何會這樣運作——以及它有時為何會拒絕。

它搜尋的順序

1. 你的已儲存解答。 如果客戶的問題與你儲存的問題高度吻合，客戶就會收到你的原話。不涉及 AI，也不會重新潤飾。
2. 您的業務詳細資訊。 營業時間、地址、政策以及從「訓練」表單收集的付款方式都會作為事實提供給 AI。
3. 您的內容。我們會在您的網頁和文件中搜尋與問題最相關的段落，並一併提供。

AI 接著會僅使用這些資料來編寫答案。

當它不知道時會發生什麼事

如果您的內容無法回答該問題，助理不會盲目猜測。它會回覆您的備用訊息並顯示您設定的聯絡方式 — 您的電話、電子郵件或 WhatsApp。

該問題隨後會記錄在未回答中，並附帶詢問過該問題的人數統計。

語言

Your bot has a language of its own, chosen on Install → Language your bot speaks. The chat window — its button, placeholders and notices — is drawn in that language, and the bot answers in it by default. Thirty languages are available, from English, Hindi and Hinglish to French, Arabic, Japanese and Brazilian Portuguese. Write your welcome and fallback messages in the language you pick.

Then there is the visitor. By default the bot mirrors whoever is typing, message by message: a French shop's bot answers an English question in English and the next French one in French. A customer who types "bhai delivery kitne din me hoga" gets a Hinglish answer whatever the bot's own language is. Prices, names, times and links stay exactly as you wrote them; only the wording around them changes.

If you would rather always be able to read what your bot says, switch If a visitor writes in another language to Always reply in … and every answer stays in your language.

Two things to know. Your saved answers are repeated word for word, so they come out in the language you wrote them in. And a message that shows no language at all — a product name, a number — is answered in the bot's own language.

為什麼回答可能會出錯

• 你的內容所表達的意思與你的本意不同。 請在你的資料來源中搜尋該詞句並進行修正，或者新增一個優先級高於一切的儲存答案。
• 無法讀取網頁。 有些頁面完全由指令碼建構，讀取時會顯示空白。請改為上傳文件，或將關鍵事實手動輸入為已儲存的解答。
• 文件太長了。 非常大的檔案讀取會有上限；當達到上限時，您會在來源上看到提示。請將其分割成較小的檔案。